[Resolved] Flipkart — mis shipment of wrong product

sujitkumar93058

from Delhi, Delhi

Address:

New Delhi, Delhi, 110030

I have ordered redmi k20 pro on october 3rd, 2019. And the order id for my product is : od[protected]
I have received wrong product (Realme c2) inside of flipkart box which belongs to someone else.
Inside of flipkart box i got realme c2 product and a receipt which belongs to sushma kumari and hase the order id : od[protected]

I have been trying to get help from flipkart customer support but no result till now.
I am attaching ll the required images which proves that i have received a wrong product.

I am also attaching all the conversation between me and flipkart via emails.

Please help me to get my product back.

+3 photos

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Apr 11, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2019

Flipkart Customer Care's response Hi,
We are writing to you about your recent order for the Product Redmi K20 Pro (Carbon Black, 128 GB).
We are sorry to let you know that your return request cannot be fulfilled by the seller as the courier partner has confirmed the delivery of the item to the customer with the product being intact.

Nov 03, 2019

Updated by sujitkumar93058 This is the same message that you guys are giving to me from last one month despite I provided all the required images which proves that i received a wrong product.
How can you just check with the seller but not with me?
Did anyone came from your team to verify what I received?
I have all the proof but you are not considering it at all...
Do not break the trust of your regular customer please...

Verified Support

Feb 26, 2020

Flipkart Customer Care's response Hi,
We're sorry to hear that you're facing issues with your "Redmi K20 Pro (Carbon Black, 128 GB)". We'd like to let you know that the seller will not be able to accommodate the replacement/refund request, as the courier service provider has confirmed the delivery of the order was intact.