[Resolved] Flipkart — missing gold coin... refund pending

Harshal0

from Bhusawal, Maharashtra

Address:	Ahmednagar, Maharashtra, 422605
Website:	Flipkart

Hi,
I have purchased a ibja gold coin from flipkart on 23nov i received a missing product on 30 nov (Product was sealed)...
I have raised complaint and a return request
Seller have cancelled my return request within 10 min this had happen till 10 dec then a had raise a complaint to flipkart concerned team that seller had scammed me and sold me a empty box... They took my complaint and ask me to wait till 20dec
On 20 dec i get a call from concerned team that sir please wait 4 more days i agreed...
I had made nearly 200 calls to flipkart customer support evertime i call they ask me to wait 2 working days... This is carrying on till now (4 january 2019) every time i call them they ask me to wait 48 hours and says our team is working on it
I have ask them to give me seller information so that i could file an fir but they denied
They told me we are working on it
Still me complaint is pending and no action is taken on it
Flipkart and it's seller are biggest scammer

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Mar 11, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jan 04, 2019

Updated by Harshal0 Hi,
I have purchased a ibja 10gram gold coin worth 33, 649 from flipkart on 23nov I received a missing product on 30 Nov (product was sealed)...
I have raised complaint and a return request
Seller have cancelled my return request within 10 min every time i raise a return request seller cancelled it this had happen till 10 Dec then a had raise a complaint to flipkart concerned team that seller had scammed me and sold me a empty box...they took my complaint and ask me to wait till 20dec
On 20 Dec i get a call from concerned team that sir please wait 4 more days I agreed ...
I had made nearly 200 calls to flipkart customer support evertime I call they ask me to wait 2 working days...this is carrying on till now (4 January 2019) Every time I call them they ask me to wait 48 hours and says our team is working on it
I have ask them to give me seller information so that I could file an FIR but they denied
They told me we are working on it
Still me complaint is pending and no action is taken on it

Verified Support

Jan 14, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 04, 2019

Flipkart Customer Care's response We interacted with the customer and confirmed that he has received the refund. Closing the case.