Flipkart — mitashi 1 ton 3 star ac

 
1 Review
Moinabad, Andhra Pradeshhyderabad, India
 Krishna Kishore Pujari on Mar 15, 2019
Please look into the following issue.

No response from mitashi to the mail we sent and the phone number given to us by flipkart to reach out to mitashi is not reachable.

This is absolutely unacceptable and i deeply regret my decision of buying from flipkart. I need an action taken on this asap unless you want us to die in this summer in the scorching heat.

We have been facing the issues from 2nd day of installation. Complained couple of times, one technician came and asked us to install the gas and told the unit is not properly installed.
The ac is ok but the after sale services cannot get any worse than this. The ac stopped working after few days of installation. Called toll free number of customer care for mitashi, they have sent a person to look into the issue.
Mitashi company employee says flipkart people have installed it all wrong. Hecsaud he fixed it and after 3 days, history repeats!!!
The ac has stopped working. My son has spent his summer sweating and i blame myself for buying this from flipkart.
Better buy from someone you know would care if you ever complain. Flipkart and mitashi are only good at blaming each other.

We are not satisfied with the product of mitashi and its services.

Flipkart order no. Od[protected]

Complaint Status


[Mar 15, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Mar 16, 2019
We will revert on it.
Verified Support
Flipkart Customer Care's response, Mar 16, 2019
Called customer on [protected], customer main concern was that installation was not done properly.
And wanted Flipkart to remove the Mitashi Brand from the flipkart Website.
Informed Customer we will share the feedback with the seller regarding the product, cx was not happy with the services.Apologized for the inconvenience, customer agreed.
So closing the complain.
Updated by Krishna Kishore Pujari, Mar 16, 2019
We want the AC unit to get repaired ASAP. How could u close the complain? U removing the brand Mitashi wont solve my problem.
Verified Support
Flipkart Customer Care's response, Mar 17, 2019
We will revert on it.
Updated by Krishna Kishore Pujari, Mar 23, 2019
We have been waiting for the AC unit to be fixed in view of HOT SUMMER. Its been 6 days again and no action yet.
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    Customer satisfaction rating
    72%
    Complaints
    19990
    Pending
    135
    Resolved
    14403
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - mitashi 1 ton 3 star ac