[Resolved]  Flipkart — mitashi 1.5 ton 5 star bee rating 2018 inverter ac - white (misac155inv35, copper condenser)

Address:	Barnala, Punjab, 148101
Website:	Flipkart

I Purchased a Mitashi 1.5 Ton 5 Star BEE Rating 2018 Inverter AC - White (MiSAC155INv35, Copper Condenser) from Flipkart on Dated 13/05/2018 and Deivered on Dated 15/05/2018 on EMI basis at Rs30, 338.
This Product Installed on Dated 21/05/2018 by Flipkart Authorized Service Installer.This AC having Some Issue regarding shortage of Gas in AC. I have complaint on flipkart on dated 27/05/2018 regarding Cooling Issue and Demo not provided by the technician. After Regula follwup after 11 days Flipkat person says that they are taking back the Ac and refund will be credited by them and rest money of installation is not being given in Cash.
I have checked the Return Policy of Flipkart

10 days
Replacement only
In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit.
If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues.
In any case, only one replacement shall be provided.

Now they are saying that they will refund the Money to me. But what should i do with the money.This is very bad response from the Flipkart team and after one month by doing regular followup no proper claim given by them.

MY complaint no and Refernce No is In[protected]

Follwing are mail send my their side

Hi Abhishek,

As discussed over the call, Seller can provide the refund of the product MITASHI 1.5 TON 5 STAR BEE RATING 2018 INVERTER AC - WHITE with the order id OD[protected] as there is no stock with the seller.

As per seller's policy mentioned on the website, the 10 days replacement is over on 30th May'18 and seller can not accept the return.

And also the Installation standard charges will be refunded back to you in your flipkart wallet in the gift card section for which the validity will be of 1 year, can not transfer to any bank or flipkart account and can not club with COD.

Hope this helps!

Regards,
Chiranjit Singh
Flipkart Customer Support