Flipkart — mobile phone (return request for panasonic p85 nxt)

Address:

54, South Sinthee Road, Kolkata-700030, Kolkata, West Bengal, 700030

I had done numerous return request for this device. It even does falls in the flipkart return requests still the management is not working properly with this matter. A technician has done his visit previously and its the second time one should come. Why so much disappointing? Is it so much “easy return policy”?
Even the second technician has not done his visit since it was raining heavily and the message coming to my phone states that he has done his visit. Why so careless about this fact?
Its been the first time for me ordering on flipkart and its so much horrible.
Its my earnest request please look into this matter as soon as possible.
Thank you.