Flipkart — Mobile phone - Samsung Galaxy S20+

Address:

Flipkart Internet Private Limited, Vaishnavi Summit, No 6/B, 7th Main, 80 Feet Road, 3rd Block, Koramangala, Bangalore – 560034, India.

Dear Sir,

Please note that I have buy Samsung S20+ from your Flipkart site under upgrade plan against Order Id-OD[protected]. But after one year also I did not got any upgrade option from Flipkart side. I have inform this many time through phone and mail.

But I did not get any help from Flipkart. On 30.11.21 I mail the last detail and talk to customer executive but no solution came. At 9.45 I got call from your executive she told sorry she cannot help in this matter and told me to do the payment from the mail she is sending following the link which will stay 48 hrs. At 11.15 i have done the payment but next day on 1.12.21 I got again payment due notification. I then mail then and call the executive that i have pay the payment then also why this message coming again and again. They told it will be remove once system updated within 24 hrs. Of payment.

But on 02.12.21 my phone got lock without any information. i cannot use my phone.
I have pay full amount then also they have lock my phone which is disgusting.
And this is the service which is worst and very bad. Not a single help come from Flipkart side.
I mail several time after lock of my phone but not a single reply come.
I also call them several time but they only tell the technical team is looking the matter which will be solve till 3.12.21 but not have done till now

As per their commitment they did not do the upgrade option for which they have taken the charges and lock my phone after getting the full payment.
As my phone lock have great loss in my business and work and its laughable things to my friend cycle and society and hamper my reputation.

Thanks & Regards
Ajit