[Resolved] Flipkart — mobile return and replacement

Räm Bè Kíñd

Address:

626111

Today i got a call from flipkart they said my return request is accepted i will get a new mobile on feb 13, after this call within few minutes my return request canceled, how can they cancel my request, whenever i contact flipkart they are saying we will take the complaint, concerned team will contact you and they will solve your problem within 3 days, i got this mobile on 21st jan still my problem isn't solved, i need a replacement, i cant use a defective mobile. If i don't get replacement i won't buy any products on flipkart

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Feb 6, 2020

Complaint marked as Resolved

Finally they accepted to provide an replacement, Flipagram social media helped me to get replacement, dinesh is the guy helped me to get an replacement, thank you

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Feb 07, 2020

Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We are writing about your replacement of the Asus ZenFone Max M2 (Black, 32 GB) has been approved by the seller. We would like to let you know that courier service provider has schedule the pickup of the product from your address by 07 Feb 20. The seller will ship the replacement to you via the courier service provider and this will reach you by 13th Feb 20. You can also check your order status here: http://fkrt.it/bqWLi~NN.

Verified Support

Apr 20, 2020

Flipkart Customer Care's response Hi Aman,

Thanks for writing in.

We are sorry for the trouble you had to go through.

However, we're writing to let you know that the seller has confirmed that the replacement shipment of "Realme X2 (Pearl Blue, 64 GB)'' was delivered to you on "11 Feb 20''.

Have a nice day!

Verified Support

Apr 20, 2020

Flipkart Customer Care's response Hi,

Thanks for writing in.

We are sorry for the trouble you had to go through.

However, we're writing to let you know that the seller has confirmed that the replacement shipment of "Realme X2 (Pearl Blue, 64 GB)'' was delivered to you on "11 Feb 20''.

Have a nice day!