[Resolved]  Flipkart — mobile returning

Address:4/200 A-1 Kauppasamy koil st, Pottalpatti(po),Rajapalayam(tk),Virudhunagar(Dt)Tamilnadu, 626111

I got my phone realme x2 on 21 jan, i found battery issue in phone, i didn't started to use that phone, i raised a return req on 24, i got a sms from jeeves but no one is coming i called many times they are not coming, on 27 they canceled my tech visit, i raised a return request again, one person came from jeeves he checked it and he called his superior he said "go to local shop repair it there, close the return req" my problem isnt solved how can he reject my return, i raised a return request on 28, they arranged a tech visit on jeeves again, i called that person i asked him to visit and accept my return request, he said his superior told him to reject the return request and close it as well solved this issue, i bought the mobile from flipkart not from jeeves, biggest scam is going on, i'm a plus member too, my return validity ending today, im so frustrated and i lost my 17000 on this defective mobile,
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Feb 6, 2020
Complaint marked as Resolved 
They accepted to give an replacement, dinesh you are the one of a kind
Flipkart customer support has been notified about the posted complaint.
Verified Support
Feb 01, 2020
Flipkart Customer Care's response
We will revert on it.
Feb 03, 2020
Updated by Räm Bè Kíñd
Today i got a call from Flipkart they said my return request is accepted i will get a new mobile on feb 13, After this call within few minutes my return request canceled, How cant they cancel my request, whenever i contact flipkart we will take the complaint concerned team will contact you and they will solve your problem within 3 days, i got this mobile on 21st Jan still my problem isn't solved, I need a replacement, I cant use a defective mobile.
Verified Support
Feb 07, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We are writing about your replacement of the Realme X2 (Pearl Blue, 64 GB) has been approved by the seller. We would like to let you know that courier service provider has schedule the pickup of the product from your address by 14 Feb 20. The seller will ship the replacement to you via the courier service provider and this will reach you by 17th Feb 20. You can also check your order status here: http://fkrt.it/bqWLi~NN.
Verified Support
Apr 20, 2020
Flipkart Customer Care's response
Hi,

Thanks for writing in.

We are sorry for the trouble you had to go through.

However, we're writing to let you know that the seller has confirmed that the replacement shipment of "Realme X2 (Pearl Blue, 64 GB)'' was delivered to you on "11 Feb 20''.

Have a nice day!
Complaint comments 

Comments

Today feb 3 flipkart canceled my return request again. What should i do with this defective mobile, if that mobile blasts will you take care of my family, I need answers flipkart. Fake update from tech visit side and Flipkart is not looking into that matter, Im so frustrated cos of your poor service
Today i got a call from Flipkart they said my return request is accepted i will get a new mobile on feb 13, After this call within few minutes my return request canceled, How cant they cancel my request, whenever i contact flipkart we will take the complaint concerned team will contact you and they will solve your problem within 3 days, i got this mobile on 21st Jan still my problem isn't solved, I need a replacement, I cant use a defective mobile.If i don't get replacement i won't buy any products on flipkart

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