[Resolved]  Flipkart — mobile theft insurance

This is Subbarao Kompella, On December18-2018 I have purchased Asus Zenfone Maxpro M2 mobile in Flipkart for INR 14098 including insurance with flipkart Jeeves protection insurance plan. I lost this mobile phone on 5th May2019 while purchasing the vegetables at narsingi vegetables market and lodged a complaint at Narsingi Police station in Hyderabad. I made a call to Flipkart protection customer care and I have submitted all the documents Aadhar ID card, Bank cancel cheque, Non traceable certificate provided by Narsingi police(Mee seva) and police compliant acknowledgement (Mee seva) certificates to the insurance company(Bajaj Allianz). However, the insurance company repeatedly asking for the FIR copy from the police but Telangana Police department is not issuing the FIR copies for mobile theft cases. Instead of FIR, they provided the Non-traceable document and they said this is sufficient to claim the mobile insurance and same document is accepted by other insurance companies like United India insurance.

I would request your intervention in this matter and help to get the mobile insured amount.

Please see the attached Non traceable document, compliant acknowledgement and Bank cheque that I have submitted to the insurance company for your reference. Any additional docs if required, will be provided.