[Resolved]  Flipkart — money is not refunded

Address:

500032

I made a prepaid purchase of a smart phone (Asus zen phone) on 15 april for rupees 9999 from my credit card for which i got delivery as 17th april but on 16th i got notification that my product is out for the delivery and got msg to collect the phone from executive but when i went to collect it the executive start asking money as it was showing cash on delivery as per executive then i told him that i have already paid then he said their system is on updation so it does not show prepaid order so he told that he will call me or he will deliver it once their system gets updated. So i decided to wait.. But when i called executive in the evening then he said still the payment is showing cash on delivery so he can't deliver it and he suggested to call customer service (Toll free) which i did and then their call centre executive told me that my amount has been received then i told him that your executive denied it then he asked me to wait for 2 more days. Then i connected conference call with their delivery executive then also they did not agree to deliver.. So after their response i thought to cancel the product then surprisingly they told me that i can't cancel as it is out for the delivery and amount has to be returned from seller.. Which increase my frustration because as per call centre executive amount was and as per delivery executive it was not.. So my question is if the amount is not recieved by selling then he is not allowing me to cancel.. Moreover i was not having any option i had to wait. Now on next day on 17th april again i got notification to collect my product but situation remains the same as again it was showing cash on delivery so i asked him to cancel my order so he cancel it and asked my to wait evening for my money.. Now in the evening when i called to call centre then they said that within 24 hrs i will get notification but it's being so long time nothing has been came.. And i am stuck up with my money and open sim card. Please help me with my money..