[Resolved] Flipkart — MOTO M SILVER mobile Flipkart order no. OD[protected]

Ajay Pednekar

from Mumbai, Maharashtra

Address:

North Goa, Goa, 403526

I purchased the above mobile set on 22/01/2017.

I found that the item has a defect in it and asked for replacement from Flipkart. Since there 10 days replacement, I could not get replacement when. I asked for replacement on the 12 th day.

I was told to visit service center. The service person informed me that the mobile is already opened by somebody whereas I did not open it.

It looks like somebody has returned the mobile due to defect and when I placed order, the same defective piece is sent to me.

This is shameful on part of Flipkart.

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Mar 19, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

Flipkart Customer Care's response Spoke with customer as he said that he had some issue in his phone display so he had visited to the service center and they said that the phone had already been repaired once so informed to customer that we are sorry we would not be able to do that as it had already crossed the seller replacement policy. So asked to customer that the service center had denied providing service or not customer said they din't deny to provide the service they took the product for repairing and it has been informed to customer by one of the executive that if the phone does not get repaired the phone will be replaced. So informed to customer that to keep a follow up with the Brand and get it repaired. Customer agreed.

So closing the case from our end.