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Flipkart — Motorola LED TV/ Screen broken on arrival

Bought LED,
On arrival of tv, i told delivery guy about bad condition of tv packaging box.
Box tapped again seal was clearly visible that is broken.
Box was stapled thrice to pack it again multiple times.
As i got suspicious. Opened box in front of delivery person. Things seems fine. But i did not provided him receiving OTP due to bad condition of box. Until tv gets installed. He went back without OTP without any receiving in any form. He just told that you will be having 10 days for return.
There's no written confirmation that i received package from flipkart.

Without any receiving, things went ahead. I don't know how.
Moving further when installation agent arrived screen did not worked and he told it is broken inside.
Logged complaint .
Flipkart support says they are checking things
I do have proper video while opening box . Which clearly shows seal was broken and bad condition of box.
No solution from support. They're just tend delay and end call.
Will surely make it to legal for mental harrassment and no solution after 10 more day's.
Attaching photos that shows box seal images.

Motorola LED TV/ Screen broken on arrival
Motorola LED TV/ Screen broken on arrival
Motorola LED TV/ Screen broken on arrival

Complaint Status

[Jul 03, 2020] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response Jul 03, 2020
Hi, Thanks for getting in touch. We are sorry to inform you that we are unable to find your order details from the shared information. Request you to share the correct order ID in order to assist you further. Hope to hear from you soon.
Updated by Saheb Dua Jul 05, 2020
Instance id shared by one of the support agent.
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