[Resolved] Flipkart — My mobile touch not working and flipkart not returning it

nipun1984

from Gurgaon, Haryana

Address:	Jaipur, Rajasthan, 302033
Website:	www.flipkart.com

I had ordered yu5530 from flipkar, on arrival handset touch was not working, i had called customer care they advised me to viist service centre for software update. I had done the same. But next day again touch was not working. I agained called customer care they suggested me that device will get replaced. But on technician viist he said that device is opned and he denied to replace the same. Further i ensure you that device not opened any where, i request you to rearrange technician visit and mange to get my device replaced. I am already dissatisfied with pathetic replacement service of flipkart. From last 6 days i am just doing follow up with flipkart, i am very much frustrated from flipkart. If i didnt get any solution then i will tweet also.

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Jun 27, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

May 13, 2017

Updated by nipun1984 I had ordered yu5530 from flipkar, on arrival handset touch was not working, i had called customer care they advised me to viist service centre for software update . i had done the same . but next day again touch was not working . i agained called customer care they suggested me that device will get replaced. but on technician viist he said that device is opned and he denied to replace the same . further i ensure you that device not opened any where, i request you to rearrange technician visit and mange to get my device replaced . i am already dissatisfied with pathetic replacement service of flipkart . from last 6 days i am just doing follow up with flipkart, i am very much frustrated from flipkart . if i didnt get any solution then i will TWEET also .

Verified Support

May 20, 2017

Flipkart Customer Care's response Complaint taken up internally.

Verified Support

May 27, 2017

Flipkart Customer Care's response Spoke to the customer, he confirmed that he had visited the service center and he has serviced his phone. Hence, said the customer we can not provide replacement. Closing the complaint from our side.