[Resolved]  Flipkart — my money is stuck with flipkart

Address:

Kuldeep Jad House no 197 Lane no 9D Manorama Vihar Jammu, Near bohri chowk Jammu - 180002, Jammu & Kashmir, 180002

Hi team,

I placed an order during flipkart sale on fri, oct 4th '19 with order id od[protected]. Its been 38 days days that i haven't received neither the phone nor my money back from flipkart and no one is fixing it. Initially i got an expected date for delivery as 14th oct, post to the i got delayed to 17th oct. I reached flipkart phone support on the same day and they assured that it will be deliverd before 17th oct but wasn't as assured by flipakart. Again i reached flipakart and they postponed the delivery date to 24th but same happened i didn't get any update and phone was not delivery on 24th also. I reached flipkart chat and phone support both. I ordered this phone for my aged aunt and she paid for the that. I tried reaching flipkart support n no of times and than it was pushed to 31st of oct and spoke to a person from escaltion team and tech lead also and they assured that it will be delived for sure but next day i checked the order status and it was cancelled from flipkart. I reached customer support and that representative disconnected the phone on my face. They said that money will be refunded till 6th. This really pathetic keep customers money for a month and then cancell it without informing the cu. Since than i called flipkart 4 times and they are gicing me dates thats it. Today i spoke to jaideep from flipakart and he denied for any email any services to escalate the case. I don't know how to get y money back. I havent received any single call from 38 days and there is no one to fix my issue. This is very very disappointing from flipkart so called best ecommerce compnay in india #. Its been more 38 days i haven't received money. There is aunty who was waiting for phone and now for money, this is redicilous and i if you guys are not ready for sale don't come up with the sale making fool of customers, don't marketise yourself with celebrities like amitabh bachchan virat kohli deepika padukone flipkart. I want money back asap.
Please help

Vinamar khar
[protected]