Flipkart — neither replacement nor refund given

 
1 Review
India
 Roma08 on Oct 18, 2019
Sir
I purchased asus 6z mobile from flipkart. Within two days it started malfunctioning. I was supposed to get a replacement on 16th oct. Which i didn't get. Now i m told to file a fresh request of return and cancel the previous one. I have cancelled the previous request of replacement but now they are not initiating new request. All i get is calls from flipkart customer care that my issue will be resolved in three day. But nothing is actually being done. Please help.

Complaint Status


[Oct 18, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Oct 19, 2019
We will revert on it.
Updated by Roma08, Oct 22, 2019
Regarding my complain, all I am getting is calls from Flipkart customer service, that they will resolve my issue by so and so date.But nothing actually is being done .All they are doing is delaying the process.
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    Customer satisfaction rating
    72%
    Complaints
    24611
    Pending
    1244
    Resolved
    17317
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - neither replacement nor refund given