Flipkart — no cost emi request (icici) not converted

Address:

Bangalore, Khordha, Odisha, 751001

I have ordered macbook air on big billion day offer on 29th september 2019 with exchange offer and with no cost emi.

The transaction was reflected in my credit card statement on 2nd october 2019 but was not converted into emi as shown in the offer.

The total amount was 37890 and the emi was approx 3200 per month with no cost emi of 12 months.

With repetitive calls and emails, flipkart is responding in a negative way and sometimes it is accepting its mistake due to server error and sometimes they are blaming me that i haven't selected the emi option.

The complaint no i have raised with flipkart is [incident: in[protected]].

Kindly help me other wise i will be paying 5000 rs more for emi conversion.