[Resolved] Flipkart — no delivery and then no refund

Somu Basumatary

from Imphal, Manipur

Address:

Kamrup Metropolitan, Assam, 781017

As you can see in the screenshots, the order was supposed to be delivered by 9th of october but it wasn't delivered even by 14th of october so i had to cancel the order. Now this is a huge sum of money of rs 50000 and given the nature of the transaction i expected to get my refund as soon as possible. But flipkart decided that they won't give my money back until the item reaches back to seller. What kind of nonsense is this. It's not my responsibilitiy to ensure the product reaches the seller. It was flipkart's fault that the product wasn't delivered on time. My refund should have been as soon as possible. You guys have refunded money in the past within a day. So what is the delay now. How long till the product reaches the seller. Next year? Two years after that? Are you planning to steal my money? When will i get my money back?

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Nov 19, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'Acer Predator Helios 300 Core i5 8th Gen - (8 GB/1 TB HDD/128 GB SSD/Windows 10 Home/4 GB Graphics) PH315-51 / PH[protected]V7/ph315 51 55xx Gaming Laptop' has been canceled by the seller due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 17 Oct 19 and it should be reflecting in your account by now. Your kind understanding is appreciated.