[Resolved]  Flipkart — no replacement done for faulty item sent by delivery boy

Address:

Outer Ring Road, Devarabeesanahalli Village,. Varthur Hobli, Bengaluru East Taluk, 560103

This is the worst experience ever, and i am not gonna shop anything from flipkart again, nor i will recommend anyone this fraud website.

The delivery boy named puran singh came today for my order# od[protected] which was supposed to be replaced because of screen bleeding issues in my "acer predator helios 300 core i7 9th gen - (16 gb/1 tb hdd/256 gb ssd/windows 10 home/6 gb graphics) ph[protected]wx/ ph[protected]ya" gaming laptop which was delivered on oct 05, 2019. The delivery boy found out that the laptop was discharged, and he foolishly started arguing me that, for replacement as per company laws, the laptop needs to be 30% charged. I asked him several times to come inside my room, which was just 5 footsteps from the main gate that i will connect it to the mains socket and then he can check it. He bloody started arguing that this is not his issue and unprofessionally left the place in a rude manner. He said that he is going to reject the replacement. This is bloody pathetic, as nowhere in the flipkart return email was mentioned that, we need to keep the laptop charged as well.

Due to festive season, flipkart delayed my replacement order so long (15+ days) that the laptop itself anyways got discharged. I asked him to come after 15 min again to my home, meanwhile where i will put it on charge but he shamelessly rejected. I asked him to call his boss, and let me talk to him which he again rejected. This is one hell of a bloody experience buying an item worth rs. 90k from flipkart. On top, there was not a single contact number of ekart through which i could talk to them, nor there was any of their office marking on google maps in meerut. I tried calling him (The number on the "out for delivery" sms) more than 48 times, but the call didn't went.

I then later called flipkart customer care as well where he told me that there is no condition that the laptop should be be charged when came for replacement pick up.

I am being mentally harassed now, and want compensation as well. I am also going to lodge a complaint against flipkart and ekart this week.

Do whatever you can to deliver the replacement laptop tomorrow i. E. On 1-st of november, 2019 by picking up the faulty laptop that you sent me previously. If you want, you can send your higher officials for why that bloody delivery boy rejected the replacement today. I want to talk to them. This is one hell of an annoying experience. Also tell where the hell is ekart office in meerut.

Abhishek kumar