[Resolved]  Flipkart — no return request accepted

Address:

Cuttack, Odisha

Order no- OD[protected] I bought this product on 3rd nov 2014 and got delivered on 6th nov but soon after delivering of this product i realized it was worthy product so i requested for refund of money and return request but they have simply rejected my request even after calling thrice customer care they say its against their return policy they can only replace the product if its faulty they can't return it. But on their website they have written about hassle free return policy but in reality they are not returning any product once you have paid the money the liability of flipkart is over.What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Hassle-free Returns: We try our best to offer you a hassle-free returns experience. - Returns including all replacements/pickups are done free of cost. - In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account. - We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup. - In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner. - In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt. - Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same. Returns are subject to the Seller's return policy. Returns are covered by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers. Exceptions: There are certain scenarios where it is difficult for us to support returns. -Return request is made outside the specified time frame. -Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories. -Defective/damaged products that are covered under the manufacturer's warranty. -Product is damaged due to misuse or Incidental damage due to malfunctioning of product. -Specific categories like innerwear, lingerie, socks and clothing freebies. -Any consumable item that has been used or installed. -Products with tampered or missing serial numbers. -Made-to-order / custom jewellery. -Fragile items, hygiene related items. What is Flipkart's Friendly Returns policy At Flipkart, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible. Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return online or on our mobile app. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and seller. We assure you that all products sold on Flipkart are brand new and 100% genuine. In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered. Possible resolution could be Replacement, Exchange (only for Apparel and Footwear) or Refund in case we are unable to provide a Replacement/Exchange. All this is backed by the 30 Day Replacement Guarantee for sellers with Flipkart Advantage, 30 Day Replacement Guarantee for all other sellers for Fashion & Books categories, and 10 Day Replacement Guarantee for all other categories from other sellers. In any case, all your purchases on Flipkart are backed by Buyer Protection for 45 days from the date of delivery, in case you face any issues. Replacement If you have received an item in a 'Damaged' or 'Defective' condition, or it is 'Not as Described' by the Seller, you may request a replacement at no extra cost. Return Policy is Seller specific and terms may differ. Please check the respective Seller's policy when buying or before initiating a return for a replacement. Replacement is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked. Exchange If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you. Be sure to check the Seller's Return Policy when buying or before initiating a return for exchange. Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund, no questions asked.