[Resolved]  Flipkart — nokia phone wrong imei number# refund request rejected# phone not working# nokia company denied to provide services

Address:

New Delhi, Delhi, 110086

Dear flipkart,

I am with flipkart since many years.

I purchased a nokia asha 206 mobile from flipkart on 17 july 2019 (Delivered) with order number od[protected]. As per flipkart this phone has a 01 year warranty to be provided by nokia. Value of 4229.

From first day this mobile has a problem in charging (Sudden switch off) and speaker voice not clear. Due to these issues, i raised refund request, but the same has been rejected by seller.

Finally on december 2019 last week, this phone got dead. I reported this issue to nokia authorised customer support. They completely denyed as imei number is not in nokia data base. They also said this mobile is duplicate as back panel also wrong.

Further, they denyed for service as nokia company not exist now.

Still this phone is available on flipkart for sale with 01 year warranty.

The questions are -

1. When refund request raised, why it got rejected by seller why no action taken by flipkart or seller to listen customer issues.

2. Why wrong imei numbers are mentioned in mobile bill.

3. Why flipkart is selling product of company, which is not exist. Who will give warranty nokia (Which is already been closed) or flipkart.

As nokia company not exist, so i request flipkart to provide service for the subject product.

I have reported this issue to flipkart on 27 dec 2019. Flipkart assured me to resolve this issue by 01 jan 2020, but on daily basis i am following flipkart 04 times in a day, but still problem not resolved.

I request flipkart to pic this wrong item and provide my refund.

Regards
Ashwani
+91-[protected]