[Resolved]  Flipkart — non delivery of washing machine!!

Address:

Ghaziabad, Uttar Pradesh, 201009

Hi all,
Just want to bring into your notice!
I bought the product (Washing machine) from flipkart in exchange offer.
Today is the time of deliver and the delivery boy did not even physical verify the old machine.
Go out side of the home by saying if it is not in working condition he will not deliver the new machine.
His full name is vikas tomar and his contact number [protected].
Term and conditions :-
"following are the different conditions in which the product can
Be returned.

Product is defined as being in “working” condition if it
Switches on and the drum spins. The product does not suffer any damage both
Internal or external (Including scuffs or dents)

“not working” products will be accepted only if the product does
Not suffer any damage both internal or external (Including scuffs or dents)."

However exchange offer is self clearly says "the product should not be damaged internally or externally" he refused to deliver the parcel.

Consequences of having such type of delivery:-
•increase cost to flip kart like transport and time (Unnecessary delay in delivery)
•question to brand such like flipkart? Wondering!
•unwanted burden / pressure on customer, even though he has made the payment 15 days in advance.
•unmanaged and untrained backend staff. Even i had word with his manager! Such a bad experience.

Really pathetic! It's my very first time to buy something in exchange offer from filpkart.

I have made a complain (In[protected] on flipkart. Durga sagar was one of the floor supervisor. He assured me to revert maximum by[protected]. Let's see. What would happened!!

Thanks
Sudhir chhabra