[Resolved] Flipkart — non exchange of damaged product received | |||||
A moto g5 lunar grey 16 gb was requested to be returned as and when it was delivered on 15th jan 2018 as there were some scratches on the product it seems it has been tried to open {order id no. [protected]-00}. Even after repeated emails to flipkart we only get a message that your product will be picked, however nothing constructive has happened yet. As per replacement policy only 10 days time has been given to a customer to replace their damaged electronic product. All this has already consumed more than a week in our case. Kindly do something. Was this information helpful? | |||||
Mar 3, 2018 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jan 24, 2018 Flipkart Customer Care's response We will revert on it.
Verified Support Jan 31, 2018 Flipkart Customer Care's response Customer complaint: Received Damaged Product (used scratched damaged phone)We've interacted with the customer, Customer informed product has been picked up yesterday and refund has been reflected into his account. Customer is happy. So, we're closing the complaint. | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
46448
Pending
0
Resolved
25430
View all 46448 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
Post your Comment