[Resolved]  Flipkart — non-payment of refund on delivery of wrong product

Address:

Bohra Bhawan, Near Telephone Exchange, Kareliya Bazaar, 123029

Ordered a Redmi Note 7 (Ruby Red, 64gb) phone worth Rs 11999/- through flipkart app on 24/04/2019 for which I had made online payment by debit card & received box on 30/04/2019. But when I opened the box, instead of phone flipkart delivered a used old multimedia single speaker. Since then I have been making request for replacement/refund, but each time flipkart rejects my request by saying that they have confirmed from their seller and courier partner that box delivered to me was intact and they have delivered the right product. But actually I am still waiting for my ordered phone. The box delivered by courier boy has details of phone but there was no phone inside the box. Similarly flipkart sent me invoice of my ordered phone but actually I haven't received any phone yet.

Order ID: OD[protected]
Invoice Number # FAAALJ[protected]
Sold by - Shreyash Retail Private Limited
Ship-from Address: Instakart Services Pvt Ltd., Plot nos-230, 231 Aarna Projects, Old Delhi Road, Simla Mouza, Dist: Hooghly, Kolkata,
West Bengal, India - 712249, IN-WB
GSTIN - 19AAXCS0655F1ZV