Flipkart — not able to get my order | |||
The issue that i have experienced was: i oder asus gaming laptop rog g531gt-bqo24t (Order id - od[protected] on 2nd october 2019, within offer period, at no cost emi of 6 month and added my sony laptop (I-3 processor) to exchange then it's cost me around 47000 but when delivery boy come to check out my laptop, he set my laptop price around 3820 rupees and i didn't want to sell my laptop on very less price, so i asked him that i don't want to exchange laptop, and how i pay the difference (Exchange price 5950 reduced when i ordered) then he not take money from me and said it's automatically added to your plan. So i don't pay him 5950. Then he gone. After few times i get message that my order failed, because i don't give my exchange laptop to delivery boy. I called that delivery boy at the moment more than once but he not pick my call then i call customer service, and he told me that you not pay the difference, that's why it's failed. I told him that delivery boy told me not to pay. Then customer executive said that he take my request and again delivery boy come and i have to pay difference then i get my laptop. I get message that we escalated your issue and resolve my problem by 10th october. But on 8th october in night around 1:00am i get a mail that my order was cancelled. Now when i call customer service, they said that order cancelled and item reaches to seller, you have to reorder. After that i asked customer executive to transfer my call to his senior then he put me on waiting for three or four minutes and after that they disconnect my call, i thought its happen sometimes so i call back and request to transfer my call again same thing happen. After that i mailed my problem but untill yet i dont get any response I want flipkart reorder my laptop on same price with that emi plan I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account. Was this information helpful? | |||
Flipkart customer support has been notified about the posted complaint. Verified Support Oct 15, 2019 Flipkart Customer Care's response Hi, We are sorry to let you know that your order for Asus ROG Strix G Core i5 9th Gen - (8 GB/1 TB HDD/256 GB SSD/Windows 10 Home/4 GB Graphics) G531GT-BQ024T Gaming Laptop has been canceled due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 09 Oct 19 and it will be reflected in your credit card account by 17 Oct 19. Hence, closing the complaint from our end. Your kind understanding is appreciated. | |||
Add a Comment | |||
55%
Complaints
46545
Pending
0
Resolved
25436
View all 46545 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
Post your Comment