Flipkart — not delivered brand new product worth of rs. 35000 and cancel my order from their end

I ordered iffalcon 55 inch tv - rs. 34, 999 cod on 29th january after long wait of 16 days to product back in stock. Order id is od[protected]

On 4th feb, delivery person came to my address to deliver the product, but product was not new, seal of the box was opened and box also damaged. Product was not new, it was re-packed and this fact accepted by your delivery person.

Pls see here attached images which is taken by flipkart delivery person and sent to his higher authorities, he got instruction from higher authorities to bring product back and flipkart will arrange new fresh product delivery to customer, so he took back the product with him.

Next day i received mail from flipkart with escalated issue id and max time to resolve the issue is 8th feb 1:00 pm.

So i spoke with flipkart customer care executive to know when new fresh product will get deliver to me, they provide very strange information that our delivery person came at your place but not able to contact you.

Now they cancelled my order, so again i spoke with customer care executive and ask him to transferred my call to senior desk, they transferred the call and senior executive has no any answer about this entire issue, she suggest me to place a new order.

At present, product is out of stock for my pin code, and price is rs. 39, 999.

What wrong practice did by your seller is a flipkart problem, not mine.

I need my product delivered what i ordered, how it can be done is flipkart problem.
+7 photos
Was this information helpful?
No (0)
Yes (0)
Flipkart customer support has been notified about the posted complaint.
Feb 06, 2020
Updated by Darshan Zalavadiya
Product is available for other pin code which can be clearly seen in here attached image, but flipkart don't care to deliver the product at my pin code despite of problem happened due to them by not sending new product as i ordered.

Verified Support
Feb 07, 2020
Flipkart Customer Care's response
Hi, We are sorry to let you know that your order for the product 'iFFALCON by TCL AI Powered K3A 138.78cm (55 inch) Ultra HD (4K) LED Smart Android TV with Super Narrow Bezzel' has been canceled due to unforeseen reasons. This is not something which we would want you to experience and have shared feedback with the courier service provider so they can put additional measures in place to ensure this kind of mishaps. If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time. We would like to thank you for your continued trust and understanding. Your kind understanding is appreciated.
Feb 07, 2020
Updated by Darshan Zalavadiya
order not canceled due to unforeseen reasons, but it is canceled due to wrong practice did by your seller, still flipkart is not accepting the same or not trying to resolve my issue by delivering the product what i ordered.

i can provide the recording of conversation with flipkart customer care executive, in which he clearly mentioned that flipkart will send new product to resolve this issue.

as u suggested to place a new order, but product is not available for my pin code.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46436
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information