Flipkart — not delivered brand new product worth of rs. 35000 and cancel my order from their end | |
I ordered iffalcon 55 inch tv - rs. 34, 999 cod on 29th january after long wait of 16 days to product back in stock. Order id is od[protected] On 4th feb, delivery person came to my address to deliver the product, but product was not new, seal of the box was opened and box also damaged. Product was not new, it was re-packed and this fact accepted by your delivery person. Pls see here attached images which is taken by flipkart delivery person and sent to his higher authorities, he got instruction from higher authorities to bring product back and flipkart will arrange new fresh product delivery to customer, so he took back the product with him. Next day i received mail from flipkart with escalated issue id and max time to resolve the issue is 8th feb 1:00 pm. So i spoke with flipkart customer care executive to know when new fresh product will get deliver to me, they provide very strange information that our delivery person came at your place but not able to contact you. Now they cancelled my order, so again i spoke with customer care executive and ask him to transferred my call to senior desk, they transferred the call and senior executive has no any answer about this entire issue, she suggest me to place a new order. At present, product is out of stock for my pin code, and price is rs. 39, 999. What wrong practice did by your seller is a flipkart problem, not mine. I need my product delivered what i ordered, how it can be done is flipkart problem. Was this information helpful? | |
Flipkart customer support has been notified about the posted complaint. Verified Support Feb 07, 2020 Flipkart Customer Care's response Hi, We are sorry to let you know that your order for the product 'iFFALCON by TCL AI Powered K3A 138.78cm (55 inch) Ultra HD (4K) LED Smart Android TV with Super Narrow Bezzel' has been canceled due to unforeseen reasons. This is not something which we would want you to experience and have shared feedback with the courier service provider so they can put additional measures in place to ensure this kind of mishaps. If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time. We would like to thank you for your continued trust and understanding. Your kind understanding is appreciated.
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