Flipkart — Not getting the full refund of returned order | |
I had ordered for mochi shoes on 7th October 2021 size no. 2 sounding Rs 1049/-, however seller sent mochi shoes size no. 3 I.e euro size 36. As I ordered size no. 2 obviously that shoes were bigger one for me. I called flipkart and narrated the incidence and also requested them to re check with the seller.. in case the did not have size no.2 please get me the refund for the order else I would like to go for replacement.. flipkar person assured me that I will get size no. 2 and requested for replacement .on 11the October replacement order was place..again to.my surprise I was shocked to see that I again received size no. 3 instead of size no. 2. I really got disappointed and annoyed also as I ordered the shoes as there was some family gathering and I had to wear that. I again called flipkart customer care on 14th October and requested for return of the order and refund. I made the payment via payment.. so obviously payment should have reflected in my payment pasbook however I got refund of only Rs 960 instead on 1049/- . I had been calling flipkart customer care for refund of Rs 89/- more.. the difference amount however nothing has happened till date and moreover flipkart customer care showed their inability in getting refund of Rs 89/-.. Was this information helpful? | |
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Flipkart customer support has been notified about the posted complaint. Verified Support Oct 18, 2021 Flipkart Customer Care's response We will revert on it.
Verified Support Oct 19, 2021 Flipkart Customer Care's response Hi, We are sorry for trouble caused with the order ID: OD[protected]. We'd like to let you know that the seller has processed the refund of Rs. 89 + 960 on Oct 14, 2021. It should have reflected in your Phonepe wallet by Oct 15, 2021. Request you to note down the ARN:[protected]. Appreciate your understanding. Thank you.
Oct 20, 2021 Updated by Seema Lall For your kind information I would like to state that 960 has been credited to my paytm wallet however rs 89 has not been credited so far.. as suggested by flipkart team, I contacted paytm team also by giving them the reference ID provides by flipkart. Paytm denied about such reference id for the refund amount of rs 89..Flipkart customer care is least bothered about how the payment was made and to which account the money has been refunded. The payment was done through PAYTM AND THEY ARE TAKING ABOUT PHONEPE WALLET. THIS SHOWS THEIR SERIOUSNESS ABOUT THIS CASE. I AM RATHER HARRASSED BY FLIPKART GRIEVANCE OFFICER BY NOT PAYING ANY HEED TO MY COMPLAINT RATHER AGENT IS ASKING MY AGAIN TO GET IN TOUCH WITH PAYTM AND ALSO TO RAISE CHARGEBACK TO THE BANK. MY CONCERN IS WHY I AM BEING PUNISHED FOR CHOOSING FLIPKART APP FOR ONLINE SHOPPING, MOREOVER I HAD TO RETURN THE PRODUCT DUE TO FAULT ON THE PART OF SELLER. I WAS FORCED TO RETURN THE PRODUCT FOR WHICH I DID NOT GOT THE FULL REFUND. WHY FLIPKART IS NOT ASKING THE SELLER TO RAISE CHARGEBACK FROM HIS BANK. WHY A CONSUMER IS BEING MENTALLY AND FINANCIALLY HARRASED FOR CHOOSING FLIPKART PLATFORM FOR ONLINE SHOPPING. REQUEST YOU TO PLEASE SUPPPORT CONSUMER AS IT IS TOTAL FAULT OF SELLER AND I AM BEING MADE SCAPEGOAT IN THIS CASE. I AM ALSO ATTACHING YOU PAYTM PASSBOOK SCREENSHOT.  | |
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