Flipkart — Not providing plastic rat protection panel

Order I'd OD[protected]
Order Date 14 June 2023

This concern is regarding rat protection panel which was of made up of cardboard and delivery related.

On 14th of June, I've ordered Samsung 8kg front load washing machine through flipkart.com

On 15th of June, product was delivered and installation was done on same day too.

Regarding delivery boy,
He and his senior deliberately demanded extra money from exchange old washing machine by keep telling me different things. Even he told me not to deliver my order now, kind of strange he might giving an excuse at that time.
Later on, I had to show the screenshot of everything that you cannot charge extra money over this.

After taking his statement over recording, he finally decided to handover new washing machine to me.

It was difficult to lift a machine through stairs, so I requested them to lift through cable from outside.

He straight away denied that Flipkart is not allowed us to do that, Flipkart allowed us to lift a machine through upstairs only. Even I had to helped them to life a washing machine to 2nd floor which kind of again was not my duty. Afterwards I paid 900rs to rider for difference of an old washing machine.

Afterwards Installation was done on same day which quite good and very well explained by installation guy.

My main concern is about cheap rat protection panel which is made of low quality cardboard. And under warranty, it is clearly mentioned that any damage through rat, insect, or cockroach, warranty will not count.

This is truly not fair that customer has paid money after checking whatever information was presented on Flipkart website or Samsung website.

It was not clearly mentioned about rat protection panel, even no images are currently available on any website. Even Samsung Customer care is not aware of too.

So as per me, entire body was should be of plastic or steel.

So I have a right to ask, right to complaint about rat protection panel which should be given during delivery or installation,

Entire body should be made up of plastic or steel, no idea or no logic behind giving cardboard panel which can easily sabotage warranty of the product if anything mishappens.

Because rat can easily bites the cardboard to enter into bottom, where bottom part is full of wires and part, which can be easily damage in few months, moreover washing machine vibrates alot during last stage of cycle, it moved from its place very quickly.

So kindly take an action against Flipkart and Samsung, so that they can provide me good quality rat protection panel and fitted by their technician soon.

Else my entire money could go in vain even after telling all things after day of delivery.

I would request you again to deliver good quality rat protection panel as soon as possible to my house.

This is serious issue for me,
Customer should get what he/she has paid for.

Note: Samsung demanding extra money for plastic panel which is not acceptable, and it is clearly unfair way to do business.

Every Appliances whichever available in the Market, either it's made up of plastic or steel. Talking about external body of an appliances.
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