[Resolved]  Flipkart — not providing replacement as per policy

Website:

www.flipkart.com

I want to lodge a complaint against the on-line store, ‘flipkart’ for delivering a faulty mobile handset which has been giving me trouble from the day i purchased it.
Order no. Od[protected]
Return id.[protected]
I placed an order for the moto e4plus model (Order no. Od[protected] and paid an amount of rs.9999 using credit-card on 8th september2017. The product was delivered on 11th september 2017 to my address by delhivery courier company.
The purchased handset had several problems like overheating and used to automatically turn off. I tried to fix the problem after speaking with their help-desk representatives, but the handset still remains unserviceable.
Service guy from flipkart came to my place on 19th september 2017, checked the item and found out that my complaint was genuine and had asked me to ship the product to their warehouse in bangalore for replacement (Return id.[protected]). Since they had delivered the product to my address in the first place, i had asked them to arrange a pick up for the replacement of the product. But they rejected my request stating their courier partner delhivery doesn’t have return pickup for my address. Yet i had approached several courier companies to ship the product back, but most of them rejected stating the product worth more than rs.5000 has to be shipped by the store itself in case of replacement. Professional courier, one of the courier companies later accepted the product and was shipped on 20th september 2017 to flipkart’s warehouse in bangalore. Invoice, return id and order no. Was mentioned on the packing during shipping. On 3rd october 2017 i received the faulty product back again because the shipment from professional courier was rejected by flipkart warehouse for no reason. I had informed flipkart about this but still their representatives are asking me to ship the product again through some other courier company. So i asked them to mail me the same but they disagreed to mail me stating they don’t have email service. I have written umpteen mails and called to different officers at flipkart, but had no satisfactory response. I need flipkart to arrange a return pickup and instant replacement for my faulty product or else i need to get compensation. I am enclosing payment proof, and courier receipt along with this complaint letter.
I request your forum to intervene and get me justice at the earliest by instructing them to replace my handset immediately or necessary compensation.