Flipkart — Not reply or any action regarding my complaint

Address:

Sherawali dot com Batote, opposite hotel tourist regency batote, ramban

I complained several times but got no response from Flipkart. I purchase Samsung refrigerator but i got damage product by Flipkart when delivery boy delivered product he said check if any problem you return or replace from your order but there is not any option of return or replacement. I will try many times after that one day I called to coustomer care and they said it is 7 days replacement policy. Can you tell me one thing when we order any little product you call that person for confirmation but when any purchase big items like tv, fridge it is also your duty to call and confirm are you happy with the product or any problem but no there is not any call or msg from your side. Your work is done only cheat the coustomer with big amount items. It is a big mistake of mine that I trust Flipkart. I think if I ordered from Amazon they listen their coustomer and solve their problem but from your side not any reply. If Flipkart not return or replace my refrigerator infact gave better service for the repair the product. I hope my problem will be resolve as soon as possible.