Me (Harshit Mishra) elaborating my complete issue as :
• I was ordered a "SONY SA-D40 80 W Bluetooth Home Theatre" on 2/04/2023 and got it delivered on 5/04/2023.
•After delivered I unboxed it on next day 6/04/2023 and tried to use. But it was having very poor and low Sound Quality (having high distortion in its subwoofer).
•Immediately within a few minutes I raised its return request for replacement, but it got rejected immediately.
•Again I raised its return immediately on same day (within return policy, next day of delivered).
•Finally technician visit was scheduled "but no technician contact me for tech visit" and technician cancelled its tech visit from its own end. Due to which its return request got on hold. I complaint about it, multiple times, but due to any technical error my return request got on hold for about 25 days, which worked as the roots of problem.
•Finally I cancelled my return request from my own end on 29th april and request Flipkart to proceed a new return.
•Flipkart/Seller declined and replied kindly visit service center. We can't provide support you as your product is "Out of return policy".
•Now I went on my nearest Service center at Bareilly UP which is about 60kms far from my village and elaborate my complete issue.
•Service center provided me a Service Job Sheet with a charge of 4999 rs. as "Speaker Coil Damaged from inside during shipping or any other factor which doesn't include as warranty claim"
•I cancelled my Service/ Repair job due to charges and finally Issue is escalated to the flipkart or seller again. They also suggested to make a contact with Flipkart or seller again.
•I have kept the product intact in its proper packaging as I was recieved it, with all the packaging material.
I want to return it and wants my replacement or refund of my hardly earned money as soon as possible.
•Finally I had escalate my case again for the :
•"Flipkart Customer Support"
•"National Consumer Forum"
•"National Cyber Crime Reporting"
And further definitely will take the action to the Fullest of extent of the Law under "THE CONSUMER PROTECTION ACT, 1986"
OrderId - OD[protected]
Sincerely
Harshit Mishra
Registered no. [protected]
Alternate No. [protected]
harshit[protected]@gmail.com
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