[Resolved] Flipkart — OD[protected] refund rejected and no resolution is provided even after many emails

aam adami 14

from Pune, Maharashtra

Address:

Pune, Maharashtra

HiI had purchased micromax canvas nitro from flipkart with details below:Order ID: OD[protected] Item)Seller: SyberPlaceOrder Date: 22 February, 2015 9:40 PMAmount Paid: Rs. 11599 through e-Gift Voucher, Credit cardSoon as I got the product I realized there was some problem in the handset like brightness was dim in auto brightness mode, touch was giving some problem and also GPS was not functioning properly.I made a return req to the seller, but he declined saying that you need to reset your handset. I had done that too but no result.Today I visited Micromax authorized service center as well, they also checked the device and are saying they need to replace this handset and new handset you will get in 45 days.Please find the scanned copy of Micromax care receipt for verification.I do not to be without mobile phone for 45 days.Please intervene and do the needful. I want to return this product now.Thanks and Regards, Deepak Shrivastava+91-[protected]

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Complaint marked as Resolved

Apr 15, 2015

Updated by aam adami 14 HiI had purchased micromax canvas nitro from flipkart with details
below:Order ID: OD[protected] Item)Seller: SyberPlaceOrder
Date: 22 February, 2015 9:40 PMAmount Paid: Rs. 11599 through e-Gift
Voucher, Credit cardSoon
as I got the product I realized there was some problem in the handset
like brightness was dim in auto brightness mode, touch was giving some
problem and also GPS was not functioning properly.I
made a return req to the seller, but he declined saying that you need
to reset your handset. I had done that too but no result.Today
I visited Micromax authorized service center as well, they also checked
the device and are saying they need to replace this handset and new
handset you will get in 45 days.Please find the scanned copy of Micromax
care receipt for verification.I do not to be without mobile phone for
45 days.Please intervene and do the needful. I want to return this
product now.Thanks and Regards, Deepak Shrivastava+91-[protected]

Please email me for any update or response [protected]@gmail.com

Verified Support

Apr 17, 2015

Flipkart Customer Care's response The issue is already addressed and return & refund initiated and hence closing the case.