[Resolved] Flipkart — offer/ola e voucher not received as promised

AARDEE7

from Coimbatore, Tamil Nadu

Website:

www.flipkart.com

I have placed an order for Park Avenue Beer Shiny and Bouncy Shampoo on 15th Jul with order ID OD[protected] and as per the T& C i was supposed to get an Ola e Voucher for the same on 20th July through the registered mail which I haven't received. I immediately registered a complaint with the CS team on 21st stating that I haven't received my promo code for redeeming the Ola e Voucher. Its been more than 15 days and multiple calls and multiple mails have been sent already and they promise a resolution date and nothing happens.
CS team is really worst and they cant/dont even understand the concern of the customer and send a mail stating how to redeem Ola e Voucher whereas I haven't received one.
Call was transferred to a supervisor once after 35 mins on hold and even then he did not provide any resolution and useless as others.

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Sep 20, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2018

Flipkart Customer Care's response We will revert on it.

Aug 18, 2018

Updated by AARDEE7 Best part of the support is that still its not 24 hours in the past 13 days which you guys claim that its escalated and the resolution will be provided within 24 hours.
Thanks for the support.

Verified Support

Aug 19, 2018

Flipkart Customer Care's response Customer had raised a complaint about the Ola voucher. We had interacted with the customer and the seller has credited Rs. 100/- to the customer Flipkart account in the form of Gift Card. Hence, we are closing the complaint from our end.