[Resolved] Flipkart — order automatically cancelled by flipkart

Dipankar332

from Mumbai, Maharashtra

Address:	Vill-Laxminarayanpur, P.O-Natial, P.S-Jalangi, Dist-Murshidabad, Murshidabad, West Bengal, 742308
Website:	www.flipkart.com

Every time i placed order applying discount offer, the order cancelled by flipkart. I placed a prepaid order of realme 5 pro from flipkart today (21/10/2019) but my order automatically cancel by flipkart and the reason is 'due to high demand and limited stock, your item was cancelled'. If flipkart had no stock of this product then why their was buy now option'.. My order id od[protected]

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Nov 22, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 26, 2019

Flipkart Customer Care's response Hi Dipankar,

Thank you for writing in and being a valuable Flipkart plus member.

We understand your concern about the cancellation of your order 'OD[protected]'.

We are sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

Trust us if there were any other options available we would have chosen that to help you as you are important to us and Great Customer Service is a top priority for us.

Please be assured your feedback has been shared with the seller 'Vision Star' and they are taking extra care to avoid instances like these in future.

The seller has already refunded Rs. 12588/- to your Debit card on October 21, 2019 and the amount will be credited on or before October 29, 2019.

Thank you for your patience and understanding.