[Resolved] Flipkart — order cancelled without notification/contact

viralcgandhi

from Ankleshwar, Gujarat

Address:	Navsari, Gujarat, 396424
Website:	www.flipkart.com

Dear sir,
I have placed an order of fastrack m083br2f aviator sunglasses (Brown) on 21st july, 2017. Flipkart has given expected delivery date of product was 25th to 27th july, 2017. Suddenly i got email that flipkart has cancelled my order without concern to me. During the same time of the order, i can get better deals from another web portal, but i have choose flipkart due to lower price of the product. Now suddenly they have refused for the delivery i. E. Cancelled the order.
Flipkart has to provide product in their time limit. We know the flipkart not their supplier so why should i suffer because of their supplier.

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Sep 1, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Jul 27, 2017

Updated by viralcgandhi I have talked with their customer care executives yesterday, I told them transfer my call to their senior but they were trying to transfer and its taken 15 min everytime and finally I didnt get connected during the whole day. Today I called customer care, talked with Ms Zeenath - Senior Consultant, She has refused the compaint. She said Flipkart is market place where sellers are sell the products and seller will cancel their order anytime. I told her that we know the Flipkart not to the seller and you are not providing seller's contact details. Whatever I have asked she told me its market place. So why should we are ordered to flipkart. I also told her that his seller doing this kind of mischief from 2015 onwards, what action has to be taken then also she told me its our policy and its market place.

Verified Support

Jul 28, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Aug 05, 2017

Updated by viralcgandhi Dear Sir,
Its more than one week but didn't get satisfactory answer.

Aug 11, 2017

Updated by viralcgandhi No updates from flipkart, its 15 days over.