[Resolved]  Flipkart — order cancelled for no reason

Address:Bangalore, Karnataka, 560061

I ordered a phone on 16 july where i got a 10% off on booking through credit card and also an exchange offer on my old phone. On delivery day the delivery personal that my old phone cannot be accepted as there was a problem with the screen. The problem was that there was a white light coming at one point on the screen but the display on the same point was alright as it showed everything clearly. I was disappointed there and told him to hold my order so i can arrange the cash for paying the difference as exchange offer is not applicable now. After 2 days of this incident i received a message that the phone will be delivered to me in 2-3 business days. And the next day it said order is cancelled. Now there is no 10% credit card off if i want to book it again. Please look into this matter and deliver the phone with the offer.
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Aug 23, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2019
Flipkart Customer Care's response
Hi,

Thanks for getting in touch.

we are unable to find your account details. Request you to get in touch with our customer support number[protected]. You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to hear from you soon.
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