[Resolved]  Flipkart — order id: od[protected] wishmaster has denied for pick-up of my mobile for exchange

Address:	Koraput, Odisha, 763002
Website:	www.flipkart.com

On 13th of aug wishmaster has come to deliver new mobile and pick up old one. But he has declined to pick-up old one and further informed me to talk with flipkart and raise one more pick-up request and he will come back after 2-3 days. He is not even checking the phone properly. I am not sure how flipkart has selected him as wishmaster.
After this i have called flipkart persons and they told that they are raising an incident request and assured me that a resolution will be made by 18th of aug.
Meanwhile flipkart has cancelled my order and refund initiated.
Today, when i spoke with customer service persons they stated that hey can not do anything further in this regard and wishmaster decision is final. If required i have to place fresh order.
The exchange value i got in previous order was 4500/- and if i want to place new order i am getting 500/-. This is completely cheating.
If i have to place a new order then i should be provided exchange value of 4500/- as before because i am eligible to avail that earlier order and this is mistake of flipkart