[Resolved] Flipkart — order id: od[protected]

1 Review
Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India, Jogeshwari West, Maharashtra, India
 ashishmahadik on Oct 21, 2019
Order Date :3rd Oct, Expected Delivery Date :5th Oct, Extended Delivery Date :15th Oct.

Order Cancelled :15th Oct, Refund Date: Not Yet Received.

Flipkart has delayed the delivery for 12 Days, with numerous commitments which they failed to fulfill. I had multiple followups, call backs with the Inefficient Flipkart customer care team for the delivery concern, However they were never of any help.

Considering the delay for delivery i sought to cancel the order to get the refund, and now i get to know that the refund will only be initiated once seller gets his product.

My money is suck with the flipkart for almost 20 days now and no proper support from the flipkart team.
Complaint marked as Resolved Oct 25, 2019
Based on the escalation email to [email protected], my issue was escalated to the concern dept, However they took their own sweet time to complete the process and everything moved n their own terms. It took almost 21 Days to close this Order to Refund Process... One of the worst customer service i have encountered and likely would try to refrain using Flipkart for expensive items...

Complaint Status

[Oct 22, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Oct 23, 2019
We will revert on it.
Updated by ashishmahadik, Oct 23, 2019
Below is an extract from the Flipkart Support for the query:
We are sorry to hear that you have to return 'Redmi Note 7 Pro (Neptune Blue, 64 GB)'.

We would like to let you know that the seller will refund Rs.9899/- as soon as he gets the product back. So, kindly have patience for a bit and be assured that the problem will get resolved quickly.

We would like to thank you for your continued trust and support.

---- I would like to point out to the team i have kept enough patience, but i do not understand how long i need to as i do not see any resolution towards the issues raised... Today marks 20th Day to the order neither haave the Phone nor my MONEY...
Verified Support
Flipkart Customer Care's response, Oct 26, 2019
Hi, We are sorry for the trouble you had to go through about the delivery of your product(Redmi Note 7 Pro (Neptune Blue, 64 GB). As per the discussion with the team, we'd like to inform you that the seller has initiated a refund of Rs.9899/- to your credit card on[protected]. This refund will reflect within[protected] as per standard banking procedures. Your kind understanding is appreciated.
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    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - order id: od116693843433365000