[Resolved]  Flipkart — order id od[protected]. mobile : le 2

Address:Osmanabad, Maharashtra, 413501

Dear sir,

From past 6 month. The subject order mobile is bahaving mad.in sunlight automatically touch screen operating. While typing specific buttons are automatically pressing, while opening photos error massage comming. Please find attached photos this problem is happening in sunlight and when mobile heated.

Please send complaint number as soon as possible. Subject mobile is in warranty.

Regards
Sayyed shaker
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Oct 23, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Sep 13, 2017
Updated by Sayyed Shaker
LE TV LEECO LE 2 handset which is in warranty. hand set now in Muscat out of India. i am working in site field in sunlight this mobile not at all working, i am expecting from flipcart to provide replacement. i will send this mobile via currier to flipcart,

Sep 13, 2017
Updated by Sayyed Shaker
Flipcart email [protected]@flipcart.com is not responding now, there is no alternate mail id provided by flipcart

Please note my complaint ref:IN[protected]
INVOICE ; FOFQI[protected]

TAX INVOICE ATTACHED
Verified Support
Sep 14, 2017
Flipkart Customer Care's response
We will revert on it.
Verified Support
Sep 18, 2017
Flipkart Customer Care's response
We see that the product was delivered to you on[protected] and as per the sellers 10 days replacement policy we can not initiate return. Request you to get in touch with the authorized service center.
Sep 21, 2017
Updated by Sayyed Shaker
Dear Flipcart smart customer care,

i 100times mentioned that i am out of country, in Muscat there is no service here for LE, i contacted LE support in india china and US, i got reply from US support two mail i am attaching here please read carefully.

i have only one query i reported about defective product in warrenty period from outside the country here there is no service. Will LE service will repair my phone free of cost once i will reach india.

Dear Michelle M,

Thanks for your timely reply, First thing I am not in India at present .

I mailed lot of times at [protected]@le.com, today by mistake I reached US support. Thanks to God I got immediate reply from you and from Indian support team both.

I did all the steps which is instructed by your support team . Still same problem facing. As I am in Muscat, I can't reach your service centre because there is no service in oman. My warranty is getting expire soon.

Sorry to say it's not your job, can you do a favour what can be done in this case.

Thanks and regards
Sayyed SS
Testing engineer
BEC Muscat
[protected]

--- Please respond above this line ---

Hello Sayyed,

Thank you for contacting LeEco Support. I'm sorry to hear about the issues you're having with your Le 2. Unfortunately, you have reached US Support. Please contact the LeEco Support for your region. Below is the correct contact for Support information for your region.

Hotline:[protected]
Email: [protected]@le.com

Best Regards
Michelle M
LeEco US Support

Hallo Liliana,

Thanks for your support, following is the observation /reply to your comments.
1) Make sure display is clean- I am always keeping my mobile display super clean. And taking care of handset.
2)Any screen protector- I am not using any screen protector.
3) factory reset- Once I did factory reset, there is no improvement.

Once I reach in sunlight within some seconds screen start operating automatically. Also once phone heated at perticular reasion touch is operating. Typing become very difficult.

While opening any photo android error is comming . android comment box appears . 100 times I replied that error and sent . But no improvement. Please refer to my photos and videos sent to le.

I purchased this handset in india from flipkart.com and brought to Muscat Oman . Where I am working. From past 6 months this problem I am facing. Flipcart and Indian support team not at all responding to complaint. Not even answered any mail.

It's humble request please suggest what to do in this case .my warranty getting expire in few days

Thanks and regards
Sayyed shaker
Testing engineer
BEC Muscat Oman
[protected]
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Anybody there from Flipkart to even reply my query.

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