Sep 21, 2017
Updated by Sayyed Shaker Dear
Flipcart smart customer care,
i 100times mentioned that i am out of country, in Muscat there is no service here for LE, i contacted LE support in india china and US, i got reply from US support two mail i am attaching here please read carefully.
i have only one query i reported about defective product in warrenty period from outside the country here there is no service. Will LE service will repair my phone free of cost once i will reach india.
Dear Michelle M,
Thanks for your timely reply, First thing I am not in India at present .
I mailed lot of times at [protected]@le.com, today by mistake I reached US support. Thanks to God I got immediate reply from you and from Indian support team both.
I did all the steps which is instructed by your support team . Still same problem facing. As I am in Muscat, I can't reach your service centre because there is no service in oman. My warranty is getting expire soon.
Sorry to say it's not your job, can you do a favour what can be done in this case.
Thanks and regards
Sayyed SS
Testing engineer
BEC Muscat
[protected]
--- Please respond above this line ---
Hello Sayyed,
Thank you for contacting
LeEco Support. I'm sorry to hear about the issues you're having with your Le 2. Unfortunately, you have reached US Support. Please contact the
LeEco Support for your region. Below is the correct contact for Support information for your region.
Hotline:[protected]
Email: [protected]@le.com
Best Regards
Michelle M
LeEco US Support
Hallo Liliana,
Thanks for your support, following is the observation /reply to your comments.
1) Make sure display is clean- I am always keeping my mobile display super clean. And taking care of handset.
2)Any screen protector- I am not using any screen protector.
3) factory reset- Once I did factory reset, there is no improvement.
Once I reach in sunlight within some seconds screen start operating automatically. Also once phone heated at perticular reasion touch is operating. Typing become very difficult.
While opening any photo android error is comming . android comment box appears . 100 times I replied that error and sent . But no improvement. Please refer to my photos and videos sent to le.
I purchased this handset in india from
flipkart.com and brought to Muscat Oman . Where I am working. From past 6 months this problem I am facing.
Flipcart and Indian support team not at all responding to complaint. Not even answered any mail.
It's humble request please suggest what to do in this case .my warranty getting expire in few days
Thanks and regards
Sayyed shaker
Testing engineer
BEC Muscat Oman
[protected]