[Resolved] Flipkart — order is not process properly till issue is pending

Sachin Padghan

from Mumbai, Maharashtra

Address:

Zp school, 431133

Dear sir/madam,

I ordered the mobile from flipkart on dated 30.09.2019 this order is in exchange categery. But from your local currier is not accepted my old mobile. He told scrach on your old mobile thats why he is not accepted my moblie.

Then i have complete to your customer care they are told our team is working om your issue. But issue is not solve till time and after your sale close i have received massage your order is canceled.

My quation is what is reason of cancel my order? Because issue is strated from your courrier my old mobile is in good condition. You will be verify this from other soucrces. Also my persal is till currently available in courier office and your customer care is respond very poorly.

I request you pls solve my issue and delivery my mobile as earler.

If my issue is solve before 10.10.2019 i will be go throught consumer court. Becasue your courier service & customer care is mental harshment to me.

Hope you will be cooperte us.

Regards
Sachin patil
[protected]

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Nov 14, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Flipkart Customer Care's response Hi Sachin, We’re writing to you about your recent order OD[protected] for 'Samsung Galaxy A50s (Prism Crush Black, 128 GB)' under an exchange offer. We understand that the Wishmaster was unable to complete the pick up of the exchange product. We're sorry to let you know that your order has been canceled as the exchange product did not meet the exchange related guidelines listed on the product page. Not to worry, you can place a new order using the exchange offer with another exchange product. Alternatively, you can also buy the product without availing the exchange offer.