[Resolved]  Flipkart — order not delivered and wrong reasons provided

Address:

190008

Hi team,
I want to escalate an issue regarding d order for diapers that i had placed and should have been delivered to me by thursday... Spoke to many advisers n supervisors but to no avail n without resolution and obviously facing d worst experience with flipkart...
The problem lies with ur logistic partner ekart which didnt make any attempt to deliver d order to me n called me stating i need to pick it up by myself which is completely wrong and unjustifeied...
Secondly i came to know after speaking to several advisors n floor supervisors that they cant do anything n d order will go back to d seller without my fault whatsoever...
I was made to waste several days in anticipation of d order getting delivered to me but to no avail...
It was d worst experience of my life n as it was related to my children so it was something unthought of n unaccepted n unexpected...
I need clarification n reason as to y d product didnt get delivered to me till now n y it cant b...
Regards
Nadeem wani