[Resolved]  Flipkart — order not delivered /no response to emails

Address:	Kottayam, Kerala, 686004
Website:	www.flipkart.com

I have ordered a pair of bata sandals with a delivery date of april 17th. April 17th the delivery person called updating me he is not coming in that area today and it shall be delivered the next day 18th. After that no response from courier person. I have waited for 2 more days and then raised a complaint through the mail. Till now no response to that mail. Again 24th april i have opted for a call back service and the customer service executive called me saying ur delivery date has been updated to april 25th and it shud be delivered tomorrow. Again the same day somebody from backend support called me saying it is availble in the pick up centre and i shud collect it from there. When i said then whats the point of all this she replied back saying that its availble in pick up centre if you want collect it from there that too in a lil rude way. I have canceled the order after this

I have been facing this kind of lazy customer service experience from flipkart team very often nowadays. First, they will not have a proper delivery system. Once you bought something you will never be able to get a response from the customer service team. They don't respond to emails and you have to ask for a call back each and every time and they will come back with a bi-hearted reply without no interst. I wonder why such a big brand is not taking any actions to improve their services.

I have never faced any difficulties from amazon till now.