[Resolved]  Flipkart — order placed for bedsheets, mixer & pillow covers

Address:	Bangalore, Karnataka
Website:	flipkart

I had booked multiple things during the diwali sale. One of the order was a total of 4700 rs that included bedsheets, pillow covers & a mixer.

I booked on 6th, order got cancelled on its own. When i wrote a mail, i ws asked to call cust care. There i ws told that since one seller of the multiple sellers (As i had booked multiple things) had cancelled due to some issue at his end, my entire order got cancelled. I ws told to place a new order at the new rates.

They had no empathy for the total embarassment & mental harassment that i had to go through as these were gifts i had ordered for people close to me. Nor did they provide any escalation matrix or system. The cust exec shubhada disconnected, then when i called again, another cust exec transferred to abhishek from the escalation team who refused to be of any help... All the while i was kept on long holds

Abhishek said that he is the last point for escalation, when asked for his boss.. He refused to give any info, not even a mail id of that person to contact inspite of me telling that i do not want the product but it is a matter of principle... Why should a customer suffer for all the orders placed just because one seller has backed out? What is the logic of cancelling the whole order if one seller backs out?