[Resolved] Flipkart — Ordered 2, Received 1

[Resolved] Flipkart — Ordered 2, Received 1

S Sayan23Mitra from Kolkata, West Bengal Jul 25, 2021 Jul 27, 2021 This thread was updated on Jul 27, 2021

I 0rdered 2 sets of Dr. Smith Lanclets and strips combo of 50pc each, yet received only 1combo box. the outer packaging in itself was kinda small, but since this is the first time buying this product, having just bought the machine few days ago, had no idea how big one box would be, so took the delivery. On opening, it was just 1box & can confirm, the packaging box cannot even hold 2boxes by the aspects of it. Since it was a non returnable product, immediately contacted customer care, sending in pictures, only to know that they shall take more 3days to review the situation and revert me back. So basically I now have to wait for 3days keeping my phone on general, only to get a call randomly anytime they desire, to sort out the issue, albeit even if gets solved. Order double of something on flipkart at discount, pay for both, get a single item only, the mrp of 1 is even less than what I paid for 2, call customer care, now wait for 3days to randomly get a call whenever. I asked them to contact the delivery person and send him to my place to check the box, he himself would've said, this box cannot even fit 2items in it, yet they simply said, they cannot even contact the delivery person post delivery.. What an experience. Was this information helpful? No (0) Yes (1)
Jul 26, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Jul 25, 2021 Updated by Sayan23Mitra Seller: Nureca Limited Verified Support Jul 25, 2021 Flipkart Customer Care's response We will revert on it. Jul 26, 2021 Updated by Sayan23Mitra So someone from the Flipkart social media team called me up, stating they are refunding for the missing product, but was unable to do so as according to them the bank account (A) wasn't accepting refund for some reason, to which i stated maybe the previous customer care executive jotted the account details wrong, even though i personally wrote down the exact details in the chat, to which she asked if I could provide an alternative bank acc. details, which I did, then she said she was facing some technical issues so she shall call me back after 5mins, yet no one called but, but surprisingly the order page got updated as refund processed to Bank A itself(which was never rectified by the executive, incase it was inputted incorrectly by them) & shall take 24hours, To which I didn't bother much, as never had i ever had faced any hassle with flipkart CC service before, but again to my disbelief, few hours later got this odd text stating: Refund Update: The refund of Rs. xyz for your order ODxyz will now be attempted via NEFT as it couldn't be done through IMPS. The amount will be credited to your account within 5 business days. You'll receive an email and SMS with the refund reference number shortly. First off, its ICICI BANK, which does support IMPS, & I myself have made/received transfers via IMPS before in my day to day life, So it has got to be incorrect bank details written by your executive, even though i wrote the correct info within the first complaint chat regarding this issue, In that case, no one ever called to rectify the error, or even asked for a different bank details(albeit call me back, after 5mins, after that technical issue) while instead again its sent on a loop of 5days. Please sort it asap, can even call me up to confirm the bank details. Jul 26, 2021 Updated by Sayan23Mitra Received the refund finally after talking several times and verifying the bank details. Verified Support Jul 27, 2021 Flipkart Customer Care's response We will revert on it.
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