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Flipkart — Ordered KENT ZOOM 16068 Hand-held Vacuum Cleaner and received two bulb ,one mixy Jar, One floor cleaner cloth,1 pen and plastic

I have ordered KENT ZOOM 16068 Hand-held Vacuum Cleaner and paid amount on 1st Nov[protected] RS). And what I received is something else. I have complained the same to flipkart and also shared the Pictures of product I received along with consent to raise FIR and my ID proof .

After all this, I came to know from flipkart that, the issue will get fixed by 22nd Nov and initiated the return procedure. But when Pick person came for pickup they asked me the reason for the return and I informed them that the product I have ordered and received is different. So they didn't accept the pickup saying "it's asking verification code at their side" .So if they pick the product, the pickup person has to pay the amount it seems. So the same rejected!!!

Again I have shared all these information to Flipkart customer care and they confirmed that next pickup will not ask for any verification code, Also they said that, the issue will get fixed by 23 Nov and pickup person came on 23rd for pickup and they again rejected the pickup with same reason " its asking verification code at their side". So if they get a pickup option without verification they can accept. And the same rejected for second time!!!

Again complained the same to flipkart customer care and now they are saying they will fix this by 27th Nov and return and refund will be initiated post pickup, When I asked them how you guys are managing pickup this time I haven't received proper answer.. This is one of the worst support experience I ever had in my life. I want the refund of paid amount (RS:12599) at the earliest!!! So what ever action can take against issue to be fixed, please do that ASAP
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Flipkart customer support has been notified about the posted complaint.
Nov 26, 2021
Updated by Sandheepis
Now the third return also rejected by pickup person and flipkart custonercare now saying issue will get resolved by 1st Dec 2021.So the dates are going going, but NO refund yet.

This is the latest rejection message I have received from Ekart today on 26th Nov 2021. I have already complained many times that, the product I have received is different. Last two times the pickup person is not at all came to my place and rejection reason This time mentioned as product mis matched. What he told me is "verification code asking" on the phone. So what next ??? How are you planning my refund ??? So as agreed proceed with my refund at the earliest!!!

Pickup Rejected (product mis-matched): Pickup of KENT ZOOM 16068 Hand-h... with tracking ID FMPR[protected] from flipkart.com has been rejected. Contact flipkart.com CS for further assistance. Click to give feedback: http://ekrt.in/H9hknUuuuN
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