[Resolved]  Flipkart — phone return issue

Address:	Kolkata, West Bengal, 700103
Website:	www.flipkart.com

On 7th july i please an order of honor 9n phone. And which i received on 9th july and then i faced some issues with the phone. (Sometimes it's hearing speaker volume going down while calling.)
Regarding this place a return order on which they called me and told me that sir we cannot proceed with your return request fast you have to restart your phone if your issue continues then you have to restart your phone on save mode and then if your issue is still there then you have to factory reset your phone. And i did the same as they told me but me issue is still not solved, and they told me if your issue withe your phone stays then i have to place return request and i placed a return request again. Then i received a call from flipkart and they said we can't process your return request fast you have to do a tech visit if the technician says there is an issue with your phone then we can proceed with your return request and i do so. I did everything as they told me to do. And these big drama continues for 12-13days and now they are saying i have to go to the service centre... Why?
If you are not giving 10 days replacement then why you are showing on your website that 10 days replacement is available.
And why are you wasting your time.

Now tell me what i should do.
Should i take a legal step.

If not please kindly refund me money.