[Resolved]  Flipkart — pickle 3a

Address:

Open destinationlts infotech, miramar-panaji, North Goa, Goa, 403401

I had ordered pixel 3a on Flipkarts exhange offer.
Nowhere has Flipkart given any criteria of the phones condition other than scratchless screen, fully functional phone.

The wishmaster (delivery boy) rejected my to be exchanged phone over a very very minor dent. He called his superior and they both rejected my phone. I asked what can I do as my phone is in a good condition and I found the rejection unfair.

They advised me to contact Flipkart customer care, who sent over a email demanding picturesof my phone from various angles. I sent every picture asked the corners, sides, screen with white background etc.

I recieved an email from Flipkart saying my delivery will be scheduled today[protected] soon I got a call from the delivery boy and his superior who told me they can't deliver me the phone as they have got no aknowledgement from Flipkart. I was frustrated at this point what's the point of me sending over pictures and Flipkart approving them if the delivery guys are rejecting my delivery. I called Flipkart customer care again, they assured to get back to me Inan hour but I didn't get any calls or emails.
I have done all I can and my phone is really in good condition and ekart and Flipkart is cheating me with this exchange scheme and say rather pay the exchange amount which is unfair.
I am attaching the picture of the dent they are referring to, it's hard to see it's just above the headphone jack.