Flipkart — pigeon 1800 w induction cooktop push button (black, favourite)

Address: DNO-24-220/2/S, ROAD DNO-4,SAI RAM APTS MARUTHI NAGAR, ALWAL Secunderrabad 500 015

Hi,

I ordered from Flipkart Pigeon 1800 W Induction Cooktop Push Button (Black, Favourite)
Order NO: OD[protected] Order Date:[protected]
Invoice Number # FAMZSR[protected] Invoice Date:[protected]
The order was Open Box Delivery so when delivered we checked for Physical damage.
But when we switched on the system it worked for half an hour and stopped working. We waited some time and tried switching on the system but it didn't work. The next day we raised a Complaint about not working and asked to take back the system and refund the amount, but Flipkart rejected the request saying it is Open Box Delivery. The company was not responsible. We spoke to Flipkart Customer care person he said to raise a complaint with Pigean Company and if they don't respond revert to us. Gave details fo Pigean Customer Care No[protected],[protected]. and Whatsup No.[protected]

In Open Box Delivery we cannot check the working of the system so the claim can't be rejected outright. When the system is not working immediately within the first hour of working then the system has a serious problem which we can't accept after making payment.

I called the Pigean on the Number provided both numbers are not working. I sent Whatsup message for which I had no response. Then I sent an Email to [protected]@stovekraft.com. So far company has not responded to the email. So finally when no response could get from the company Pigean I went back to Flipkart and they have not responded.
Now Flipkart again rejected my claim and they have not responded to my complaint.
I argument is that Pigean supplied a defective product without proper QC and they delivered the product as Open Box Delivery like a vegetable and they want us to accept it as it is after making payment. They don't register our complaint means they are well aware of the problems and misguiding giving non-working numbers and we have to accept that.
I request Flipkart/Pigeon to take back the device(Junk Device) and refund the amount.
We don't want to keep such a substandard product.