[Resolved]  Flipkart — plastic lint cum fuzz remover

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Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village,, Bangalore, Karnataka, 560103

I had ordered a plastic lint cum fuzz remover from flipkart order id - od[protected] on 12 jan 2020 which was delivered to me on 18 jan 2020. The item was delivered in a faulty condition and not working. Immediately after i realized that a non functional product was delivered, the very same day, ie 18 jan 2020, i put up a request for cancellation of the order. I received confirmation on my mobile from flipkart on 18 jan 20 that the return request has been accepted and a wishmaster will pick up the item by saturday, 25 jan 2020.
On 24 jan 2020, the return was cancelled by flipkart without assigning any reason. Since then, i have spoken to the customer care a number of times, they are saying that refund request was cancelled due to logistics reasons, but are not saying anything more. When i spoke to them today, they tell me that it has been more than 10 days since item has been delivered and i don't have an option to return it.
Seller is jmd enterprises, block j, mohan garden, uttam nagar rama park, new delhi -59.
Flipkart has cheated me by firstly sending a defective product and secondly, manipulating and cancelling the returns arbitrarily, without assigning any reason. Now i am stuck with a defective product which has not been used even once. I think flipkart struck some unholy deal with jmd enterprises to dispose of[censored]nserviceable and faulty products by duping unsuspecting consumers.