[Resolved]  Flipkart — poco x2 6gb ram 64gb (atlantis blue) seller - truenet commerce

I had ordered poco x2 6gb ram 64gb storage from flipkart, seller - truenet commerce on 21st march '20 my delivery date due to lockdown was extended till 30th april'20, then to 15th may '20 then to 29th may'20 and again to 30th may'20. Flipkart is playing games with many of the customers like me. My zone is receiving products from flipkart as my friends and myself have received products from flipkart in the month of may. Flipkart is giving reasons that they are unable to deliver because of lockdown but how come they can deliver other products and mobile phone my friend received in month of may, if so is the reason??? It is strictly illegal to give fake hopes and faiths to the customers and play games with them.
I request to take legal actions against them and to deliver my product as soon as possible as i have already made the payment.
Thank you
+2 photos
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
May 21, 2020
Updated by Siddhesh_038
Order ID- OD[protected]
Verified Support
May 22, 2020
Flipkart Customer Care's response
Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the shipment of "POCO X2 (Atlantis Blue, 64 GB)'' will be delivered to you on "30th May 20''. Due to nationwide lockdown because of COVID-19, services have been paused. We are trying our best to serve you as soon as possible. You can expect more updates once it is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN Now you can track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt-out later if you like.
May 23, 2020
Updated by Siddhesh_038
Dear Flipkart I would let you know that you are giving the same answer since April 30th and as I have clearly mentioned I and along with my friends are receiving products from Flipkart in my locality. So, how come you can deliever products if your services are paused??? Please stop giving Autobot replies and I would really like to have a genuine reason because all of the Flipkart offices in my locality and the area where my product currently exists are doing operations.
Verified Support
Aug 09, 2020
Flipkart Customer Care's response
Hi, Thanks for writing in. We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the shipment of "POCO X2 (Atlantis Blue, 64 GB)'' was delivered to you on "27 May 20''.Have a nice day!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46427
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information