[Resolved] Flipkart — pocophone yet to deliver
NNarenderfeb8 on Sep 26, 2018
I have ordered a pocophone f1 128gb 6gb variant on 12 september 2018 from flipkart on order id-od[protected] and paid through hdfc credit card emi for interest rate, which was suppose to deliver in 15th, it got delayed, then again they given me two business days to deliver by 19th, but they didn't, so on 19 customer care from flipkart called me from this number[protected] to cancel this product and purchase again, because some thing went from seller, so i got no other option to cancel, so i canceled the product, and on the same call customer service representative ask me to purchase the product again, and same will be delivered by 21st, i asked customer service are you sure this time you will delivered the product on time, he said yes, so booked again pocophone 128gb 6gb variant with orders id od[protected], which was suppose to deliver on 21st, then again as usual delayed, i called customer service about the same, thn again they given me another two business days, after two business product didn't arrived, now today is 25th, i got a call from customer service and asking me to wait another two business days, or cancel the order, i told him to connect the call to your manager, he says manager not available, i have waited for 37 minutes long still representative didn't connect the call to his manager, its been almost 15 days, to deliver a product, i have gone through mental trauma, nobody knows where exactly the product is, i haven't received my first cancelation money yet, paid around 45k for both phones, called dozens times to customer service, pathetic service. If i cancel this product who will pay the interest to bank? Flipkart, seller, courier, who is to blame for this entire fiasco? There no updates on the flipkart and their courier partner ekart since 21st, i have received msgs saying your product is out for delivery couples times, no professionalism. I want my phone by tomorrow or else i want flipkart to compensate me. Will also take this complaint to flipkart highest management tomorrow if not delivered my phone by 7pm, if you see my screenshots for ever delay they will escalate and even after escalations no results, then whats the point of escalation? What surprises me here not a single customer service representative able to trace what exactly went wrong in delay instead they are asking me about the product, enough is enough now, i want update tomorrow and please consumer forum, please take strict action against flipkart. Am attaching the screenshots for reference
Complaint marked as Resolved Oct 29, 2018
[Sep 26, 2018] Flipkart customer support has been notified about the posted complaint.
Verified SupportFlipkart Customer Care's response, Sep 27, 2018
We will revert on it.
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