[Resolved] Flipkart — pocophone yet to deliver

Narenderfeb8

from Bhubaneshwar, Odisha

Address:	560048
Website:	Flipkart

Hi,
I have ordered a pocophone f1 128gb 6gb variant on 12 september 2018 from flipkart on order id-od[protected] and paid through hdfc credit card emi for interest rate, which was suppose to deliver in 15th, it got delayed, then again they given me two business days to deliver by 19th, but they didn't, so on 19 customer care from flipkart called me from this number[protected] to cancel this product and purchase again, because some thing went from seller, so i got no other option to cancel, so i canceled the product, and on the same call customer service representative ask me to purchase the product again, and same will be delivered by 21st, i asked customer service are you sure this time you will delivered the product on time, he said yes, so booked again pocophone 128gb 6gb variant with orders id od[protected], which was suppose to deliver on 21st, then again as usual delayed, i called customer service about the same, thn again they given me another two business days, after two business product didn't arrived, now today is 25th, i got a call from customer service and asking me to wait another two business days, or cancel the order, i told him to connect the call to your manager, he says manager not available, i have waited for 37 minutes long still representative didn't connect the call to his manager, its been almost 15 days, to deliver a product, i have gone through mental trauma, nobody knows where exactly the product is, i haven't received my first cancelation money yet, paid around 45k for both phones, called dozens times to customer service, pathetic service. If i cancel this product who will pay the interest to bank? Flipkart, seller, courier, who is to blame for this entire fiasco? There no updates on the flipkart and their courier partner ekart since 21st, i have received msgs saying your product is out for delivery couples times, no professionalism. I want my phone by tomorrow or else i want flipkart to compensate me. Will also take this complaint to flipkart highest management tomorrow if not delivered my phone by 7pm, if you see my screenshots for ever delay they will escalate and even after escalations no results, then whats the point of escalation? What surprises me here not a single customer service representative able to trace what exactly went wrong in delay instead they are asking me about the product, enough is enough now, i want update tomorrow and please consumer forum, please take strict action against flipkart. Am attaching the screenshots for reference

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Oct 29, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

Flipkart Customer Care's response We will revert on it.

Sep 28, 2018

Updated by Narenderfeb8 Hello flipkart,

You and your never ending 24 hours, your customer service representative ask me to wait 24 hours, after completion of 24, you ask again 24 hours, first you ask 2 business days, then you will come up with 48 hours, then 24 hours, this is the 6th time you are asking me to wait for another 24 hours, its almost 10 days, have some shame, you have already crossed the limits. Improve your services or close your business, don't loot people. Also update your app first with status that you are late and also ask your courier service to update their status, last update was 21st and today is 28, be professional, don't make mockery of yourselves in public, and don't play with hard earned money of poor people. And resolve my query ASAP

Sep 28, 2018

Updated by Narenderfeb8 Since flipkart is not bothered to update the status, i will update from my side, after completion of another 24 hours, they have made another 5 days of time, since am their priority customer, finally they have done away with 24 hours circus, every representative at flipkart ask you about your alternate number, i have given 12 times my alternate number on each call, escalations after escalations taken, now one more escalations taken by them, they have come up with 3rd October deadline to deliver, so i will update you on 3rd October evening. Stay tune, picture abhi baaki hai

Sep 28, 2018

Updated by Narenderfeb8 One more update, i got a call from flipkart at 4:30pm, dated 28, feb, 2018, [protected], and they are asking me to cancel the product, after 17 days from the day of my first purchase of product. Utterly 3rd class services from customer service from a third class company flipkart, now see, how am gonna put on social media, galli gaali shore hai, flipkart sabse bada chor hai